Contact Destinyi
Contact Destinyi
Use this page when you need help with account access, report unlocks, saved readings, privacy requests, or platform issues. We usually reply within 1–2 business days.
Support Email
Email is the current support path for product help, data requests, and account issues.
Include the email address tied to your account, the page you were using, and the issue you saw. For payment questions, include your order number when available.
What we can help with
If you are not sure whether support is the right place, these are the most common request types.
Account access
Help with login code delivery, sign-in issues, or account access problems.
Report access and unlock issues
Help if a preview will not unlock after login or a saved report is missing from My Reports.
VIP orders and billing questions
Questions about current PayPal orders, package access, or payment status.
Feedback and bug reports
Send product feedback, UI bugs, incorrect page behavior, or broken links.
Privacy and data requests
Saved reading records can be deleted from My Reports inside the product. For account-level data questions or broader deletion requests, contact support by email.
Read the Privacy Policy
See what Destinyi currently collects, how preview caching works, what is saved after login, and which third-party services are involved.
Open Privacy PolicyNeed a policy answer first?
If your question is about how previews, full reports, or saved readings work, the FAQ is usually the fastest place to start.
Visit FAQVisit FAQ
Find product-specific answers for previews, full reports, My Reports, birth-time handling, and privacy.
Go to FAQStart a Reading
If your question is about the main product flow, the quickest way to verify it is to start the BaZi Reading experience directly.
Start ReadingEmail Support
If the FAQ does not solve it, email support with the relevant page, account email, and screenshots if helpful.
Contact SupportCommon Routes
Use the right path for the issue.
For self-serve answers, start with the FAQ. For account, payment, report, or data help, contact support directly. For product use, start the BaZi Reading flow.